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1

Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?

Thorsten Hennig-Thurau, Kevin P. Gwinner, Gianfranco Walsh, Dwayne D. Gremler

Journal:

Journal of Interactive Marketing

Year:

2004

Language:

english

File:

PDF, 133 KB

english, 2004

2

Customer-based corporate reputation of a service firm: scale development and validation

Gianfranco Walsh, Sharon E. Beatty

Journal:

Journal of the Academy of Marketing Science

Year:

2007

Language:

english

File:

PDF, 306 KB

english, 2007

3

Employees' Company Reputation-related Social Media Competence: Scale Development and Validation

Walsh, Gianfranco, Schaarschmidt, Mario, von Kortzfleisch, Harald

Journal:

Journal of Interactive Marketing

Year:

2016

Language:

english

File:

PDF, 548 KB

english, 2016

4

Every Saint has a Past, and Every Sinner has a Future: Influences of Regulatory Focus on Consumers’ Moral Self-Regulation

Schwabe, Maria, Dose, David B., Walsh, Gianfranco, Campbell, Margaret C., Winterich, Karen Page, Monga, Ashwani

Journal:

Journal of Consumer Psychology

Year:

2018

Language:

english

File:

PDF, 333 KB

english, 2018

5

The customer-based corporate reputation scale: Replication and short form

Gianfranco Walsh, Sharon E. Beatty, Edward M.K. Shiu

Journal:

Journal of Business Research

Year:

2009

Language:

english

File:

PDF, 203 KB

english, 2009

6

Effects of customer-based corporate reputation on perceived risk and relational outcomes: empirical evidence from gender moderation in fashion retailing

Walsh, Gianfranco, Schaarschmidt, Mario, Ivens, Stefan

Journal:

Journal of Product & Brand Management

Year:

2017

Language:

english

File:

PDF, 453 KB

english, 2017

7

Gender differences in German consumer decision-making styles

Vincent-Wayne Mitchell, Gianfranco Walsh

Journal:

Journal of Consumer Behaviour

Year:

2004

Language:

english

File:

PDF, 144 KB

english, 2004

8

Unfriendly customers as a social stressor – An indirect antecedent of service employees’ quitting intention

Gianfranco Walsh

Journal:

European Management Journal

Year:

2011

Language:

english

File:

PDF, 301 KB

english, 2011

9

Identification and analysis of moderator variables

Walsh, Gianfranco, Evanschitzky, Heiner, Wunderlich, Maren

Journal:

European Journal of Marketing

Year:

2008

Language:

english

File:

PDF, 205 KB

english, 2008

10

The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction

Walsh, Gianfranco, Mitchell, Vincent‐Wayne

Journal:

European Journal of Marketing

Year:

2010

Language:

english

File:

PDF, 126 KB

english, 2010

11

Measuring client-based corporate reputation in B2B professional services: scale development and validation

Walsh, Gianfranco, Beatty, Sharon E, Holloway, Betsy Bugg

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 565 KB

english, 2015

12

Special Issue on Responsibility in Advertising || Modeling Persuasion in Social Advertising: A Study of Responsible Thinking in Antismoking Promotion in Eight Eastern EU (European Union) Member States

Louise M. Hassan, Gianfranco Walsh, Edward M. K. Shiu, Gerard Hastings and Fiona Harris

Journal:

Journal of Advertising

Year:

2007

Language:

english

File:

PDF, 2.37 MB

english, 2007

13

Improving referral management by quantifying market mavens’ word of mouth value

Gianfranco Walsh, Ralf Elsner

Journal:

European Management Journal

Year:

2012

Language:

english

File:

PDF, 247 KB

english, 2012

14

Investigating mediators between corporate reputation and customer citizenship behaviors

Boris Bartikowski, Gianfranco Walsh

Journal:

Journal of Business Research

Year:

2011

Language:

english

File:

PDF, 201 KB

english, 2011

15

Emotions, store-environmental cues, store-choice criteria, and marketing outcomes

Gianfranco Walsh, Edward Shiu, Louise M. Hassan, Nina Michaelidou, Sharon E. Beatty

Journal:

Journal of Business Research

Year:

2011

Language:

english

File:

PDF, 401 KB

english, 2011

16

Does relationship quality matter in e-services? A comparison of online and offline retailing

Gianfranco Walsh, Thorsten Hennig-Thurau, Kai Sassenberg, Daniel Bornemann

Journal:

Journal of Retailing and Consumer Services

Year:

2010

Language:

english

File:

PDF, 284 KB

english, 2010

17

Consumer confusion proneness: scale development, validation, and application

Walsh, Gianfranco, Hennig-Thurau, Thorsten, Mitchell, Vincent-Wayne

Journal:

Journal of Marketing Management

Year:

2007

Language:

english

File:

PDF, 311 KB

english, 2007

18

Employee emotional labour and quitting intentions: moderating effects of gender and age

Walsh, Gianfranco, Bartikowski, Boris

Journal:

European Journal of Marketing

Year:

2013

Language:

english

File:

PDF, 263 KB

english, 2013

19

How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany

Walsh, Gianfranco, Dinnie, Keith, Wiedmann, Klaus‐Peter

Journal:

Journal of Services Marketing

Year:

2006

Language:

english

File:

PDF, 156 KB

english, 2006

20

Modeling Persuasion in Social Advertising: A Study of Responsible Thinking in Antismoking Promotion in Eight Eastern EU (European Union) Member States

Hassan, Louise M., Walsh, Gianfranco, Shiu, Edward M.K., Hastings, Gerard, Harris, Fiona

Journal:

Journal of Advertising

Year:

2007

Language:

english

File:

PDF, 219 KB

english, 2007

21

Investigating the drivers of consumer intention to buy manufacturer brands

Walsh, Gianfranco, Shiu, Edward, Hassan, Louise M.

Journal:

Journal of Product & Brand Management

Year:

2012

Language:

english

File:

PDF, 257 KB

english, 2012

22

What makes mavens tick? Exploring the motives of market mavens’ initiation of information diffusion

Walsh, Gianfranco, Gwinner, Kevin P., Swanson, Scott R.

Journal:

Journal of Consumer Marketing

Year:

2004

Language:

english

File:

PDF, 253 KB

english, 2004

23

Sustainable consumption and third-party certification labels: Consumers’ perceptions and reactions

Brach, Simon, Walsh, Gianfranco, Shaw, Deirdre

Journal:

European Management Journal

Year:

2017

Language:

english

File:

PDF, 655 KB

english, 2017

24

Consumer Perceptions of Luxury Brands: An Owner-Based Perspective

Bachmann, Frank, Walsh, Gianfranco, Hammes, Eva K.

Journal:

European Management Journal

Year:

2018

Language:

english

File:

PDF, 440 KB

english, 2018

25

Determinants of motion picture box office and profitability: an interrelationship approach

Thorsten Hennig-Thurau, Mark B. Houston, Gianfranco Walsh

Journal:

Review of Managerial Science

Year:

2007

Language:

english

File:

PDF, 343 KB

english, 2007

26

Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective

Gianfranco Walsh, Vincent-Wayne Mitchell, Paul R. Jackson, Sharon E. Beatty

Journal:

British Journal of Management

Year:

2009

Language:

english

File:

PDF, 260 KB

english, 2009

27

Demarketing tobacco through governmental policies – The 4Ps revisited

Edward Shiu, Louise M. Hassan, Gianfranco Walsh

Journal:

Journal of Business Research

Year:

2009

Language:

english

File:

PDF, 358 KB

english, 2009

28

Uncertainty in ethical consumer choice: a conceptual model

Hassan, Louise, Shaw, Deirdre, Shiu, Edward, Walsh, Gianfranco, Parry, Sara

Journal:

Journal of Consumer Behaviour

Year:

2013

Language:

english

File:

PDF, 230 KB

english, 2013

29

Replicating, validating, and reducing the length of the consumer perceived value scale

Walsh, Gianfranco, Shiu, Edward, Hassan, Louise M.

Journal:

Journal of Business Research

Year:

2014

Language:

english

File:

PDF, 315 KB

english, 2014

30

The Mannmaven: an agent for diffusing market information

Wiedmann, Klaus-Peter, Walsh, Gianfranco, Mitchell, Vincent-Wayne

Journal:

Journal of Marketing Communications

Year:

2001

Language:

english

File:

PDF, 260 KB

english, 2001

31

A segmentation of adolescent online users and shoppers

Hill, William W., Beatty, Sharon E., Walsh, Gianfranco

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 245 KB

english, 2013

32

A Conceptualization of Corporate Reputation in Germany: An Evaluation and Extension of the RQ

Walsh, Gianfranco, Wiedmann, Klaus-Peter

Journal:

Corporate Reputation Review

Year:

2004

Language:

english

File:

PDF, 284 KB

english, 2004

33

Consumers' decision-making style as a basis for market segmentation

Walsh, Gianfranco, Hennig-Thurau, Thorsten, Wayne-Mitchell, Vincent, Wiedmann, Klaus-Peter

Journal:

Journal of Targeting Measurement and Analysis for Marketing

Year:

2001

Language:

english

File:

PDF, 237 KB

english, 2001

34

Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet

Thorsten Hennig-Thurau and Gianfranco Walsh

Journal:

International Journal of Electronic Commerce

Year:

2003-2004

Language:

english

File:

PDF, 1.99 MB

english, 2003-2004

35

Der Kaufentscheidungsstil von Konsumenten als Grundlage der Marktsegmentierung

Gianfranco Walsh and Thorsten Hennig-Thurau

Journal:

Marketing: Zeitschrift für Forschung und Praxis

Year:

2001

Language:

german

File:

PDF, 3.03 MB

german, 2001

36

Editorial: Customer behaviour in non-store retailing

Walsh, Gianfranco, Morschett, Dirk, Hass, Berthold H.

Journal:

Journal of Customer Behaviour

Year:

2010

Language:

english

File:

PDF, 94 KB

english, 2010

37

Identifying, segmenting and profiling online communicators in an internet music context

Walsh, Gianfranco, Mitchell, Vincent Wayne

Journal:

International Journal of Internet Marketing and Advertising

Year:

2010

Language:

english

File:

PDF, 368 KB

english, 2010

38

Investigating links between cultural orientation and culture outcomes: Immigrants from the former Soviet Union to Israel and Germany

Dose, David, Walsh, Gianfranco, Ruvio, Ayalla, Segev, Sigal

Journal:

Journal of Business Research

Year:

2017

Language:

english

File:

PDF, 359 KB

english, 2017

39

Service employees’ naturally felt emotions: Do they matter?

Walsh, Gianfranco

Journal:

European Management Journal

Year:

2018

Language:

english

File:

PDF, 967 KB

english, 2018

40

Customer Ethnic Bias in Service Encounters

Linzmajer, Marc, Brach, Simon, Walsh, Gianfranco, Wagner, Tillmann

Journal:

Journal of Service Research

Year:

2019

Language:

english

File:

PDF, 441 KB

english, 2019

41

Consumer uncertainty, revisited

Edward M.K. Shiu, Gianfranco Walsh, Louise M. Hassan, Deirdre Shaw

Journal:

Psychology and Marketing

Year:

2011

Language:

english

File:

PDF, 130 KB

english, 2011

42

Analyse der Determinanten der Kundenzufriedenheit und -bindung privater Haushalte

Stefan Niermann, Gianfranco Walsh

Journal:

Year:

2005

Language:

german

File:

PDF, 167 KB

german, 2005

43

Kundenverhalten beim geplanten Kauf von Wohneigentum: Ergebnisse einer empirischen Untersuchung

Klaus-Peter Wiedmann, Gianfranco Walsh

Journal:

Year:

2000

Language:

german

File:

PDF, 1.15 MB

german, 2000

44

German Consumer Decision-Making Styles

GIANFRANCO WALSH, VINCENT-WAYNE MITCHELL, THORSTEN HENNIG-THURAU

Journal:

Journal of Consumer Affairs

Year:

2001

Language:

english

File:

PDF, 1.25 MB

english, 2001

45

Enterprise system investments for competitive advantage: An empirical study of Swiss SMEs

Gianfranco Walsh, Petra Schubert, Colin Jones

Journal:

European Management Review

Year:

2010

Language:

english

File:

PDF, 1.18 MB

english, 2010

46

The differing roles of success drivers across sequential channels: An application to the motion picture industry

Thorsten Hennig-Thurau, Mark B. Houston, Gianfranco Walsh

Journal:

Journal of the Academy of Marketing Science

Year:

2006

Language:

english

File:

PDF, 1.50 MB

english, 2006

47

Review and future directions of cross-cultural consumer services research

Jingyun Zhang, Sharon E. Beatty, Gianfranco Walsh

Journal:

Journal of Business Research

Year:

2008

Language:

english

File:

PDF, 436 KB

english, 2008

48

Culture and age as moderators in the corporate reputation and loyalty relationship

Boris Bartikowski, Gianfranco Walsh, Sharon E. Beatty

Journal:

Journal of Business Research

Year:

2011

Language:

english

File:

PDF, 234 KB

english, 2011

49

Customer perceptions of discrimination in service deliveries: Construction and validation of a measurement instrument

Klinner, Nicole S., Walsh, Gianfranco

Journal:

Journal of Business Research

Year:

2013

Language:

english

File:

PDF, 368 KB

english, 2013

50

Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally

Walsh, Gianfranco, Bartikowski, Boris

Journal:

Journal of Business Research

Year:

2013

Language:

english

File:

PDF, 266 KB

english, 2013

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